Discover how we supply and treat water, responsibilities, where your water comes from and useful tips on how you can use less water and save money.
Find out about our sewerage system, different types of drainage pipes, how to deal with sewer flooding and how we treat waste water.
Learnt about how you can make a complaint or pass on a compliment, your rights, claiming compensation and where to go for an independent review.
Find out what to if you have a leak at your property and who's responsible for repairing it.
Find out how you can expect to be treated and how we expect you to treat our staff whilst dealing with us.
Our charter sets out our commitment to meeting standards, how much you'll be refunded if we don't meet them, how to claim a payment and how you can complain.
Find out about our Priority Services for customers with sight or hearing difficulties, a disability or serious injury and the elderly. Services including extra help with water and sewerage services and water meters.
Discover what our responsibilities are for water and waste water pipework to and from your home, as well as your own responsibilities.
This leaflet provides important information and advice for customers with a water meter.
Find out how our charges are set, what they comprise of and where you can find our current charges. You can discover different payment options and frequencies, why some customers have a meter and how charges vary depending on this.
Considering a water meter? This leaflet answers many of the questions you're likely to have, such as responsibilities, cost and how meters work.
Find out how we can help if you're having payment difficulties, what happens if you don't pay your bill, your responsibilities as a tenant and how you can query your bill.
A guide to how we, Credit Reference Agencies and Fraud Prevention Agencies use your personal data and what it means for you
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