Our Services
Take a look below at the different services we offer to our customers.
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Moving home
Let us know you're moving
Our charges
Find out more about our charges
Pay your bill
Pay your bill, set up a Direct Debit
Struggling to pay your bill
Watersure scheme, Resolve scheme, Water Direct
Submit a meter reading
Send us your latest meter reading
Direct debits
Direct debit is the easiest way to pay
Request a copy bill
Access a copy of your most recent bill
Understanding your bill
Explanation of each section of your bill
Developer services
Sewerage enquiries, new developments, supply connections
Drinking water standards
Making sure your water is clean and safe to drink
Roadworks, Leaks and Incidents in your area
Simply enter your postcode or location to find out more information about incidents
What's in your water?
Find out what makes up your water in your area
Customers with Additional Needs
Make dealing with us as easy as possible
Water Resources Management
Managing water resources, Where does water come from?
Waste water
How do we collect and treat waste water
Sewage pumping stations
Pumping stations are changing from private to public
Water meters
Learn all about water meters, apply for a meter
Emergencies
Emergency cover by HomeServe, Drought Plans
Asian Language Services
Find out how we can help you.
Discoloured water
Follow our useful guidelines if you have issues with discoloured water.
Tastes and smells
If you notice that your water tastes or smells then please follow our advice
Water hardness
Find out more about water hardness in your area
No water or low water pressure
Discover ways you can increase low water pressure in your home today
Report a leak
Report a leak, leaks in my area
Save water
Videos and guides helping you save water and money
Flushing wipes, blocks pipes!
Find out how to prevent blocked drains and pipes
Fix slow draining toilets & sinks
Fix slow draining toilets and sinks with our troubleshooting guide
Dealing with flooding
Follow our advice on dealing with flooding
Pipework responsibility
Find out how to deal with issues with private drains and who to contact
Manhole & Drain Covers
Spotted an issue with one of our manholes or drain covers?
Getting winter ready
Hints and tips, Frozen pipes, Pipework responsibilities
Our codes of practice
Find out what help & advice we provide you
Plumbing advice
Here to help with plumbing advice
Frequently Asked Questions
Looking to contact Yorkshire Water? Our frequently asked questions are a great place to start.
In this section…
Our Water Services
You know we provide clean drinking water and take away your waste, but what else do we do?
This section is dedicated to looking at all the different water services Yorkshire Water offers to our customers, whether it's applying for a water meter, understanding your water hardness, or wanting to know more about how we compare against other water companies.
Take a look through the section below and see what you can find!
What's in my water?
In this section you can find out what's happening in your local area. Check the weather, get ahead of roadworks or look for fun things to do in your spare time.
See what helpful advice you can read about your drinking water and the waste water services we provide. You can also see whether it's worthwhile installing a water meter; solve common water related problems around your home, or simply see how to get in touch with us.
Waste water
Some customers are looking to pay for the amount of water they use whereas others prefer the peace of mind of a set annual charge, regardless of their usage. That's why we offer most of our customers the choice of having a water meter fitted.
We've got a helpful section around water meters to help you make an informed decision on whether they're right for you. Calculate whether it would be more efficient for you to be on a water meter by trying out our Water and Energy Calculator.
We also provide you with all the terms and conditions related to being on a meter, alongside all the associated frequently asked questions.
Campaigns
What We Do | Yorkshire Water
Whether it’s improving Yorkshire’s beaches or helping customers protect their pipes for winter, find out what else we do here in and out of Yorkshire.
Read more...Water meters
Some customers are looking to pay for the amount of water they use whereas others prefer the peace of mind of a set annual charge, regardless of their usage. That's why we offer most of our customers the choice of having a water meter fitted.
We've got a helpful section around water meters to help you make an informed decision on whether they're right for you! Calculate whether it would be more efficient for you to be on a water meter by trying out our Water and Energy Calculator.
We also provide you with all the terms and conditions related to being on a meter, alongside all the frequently asked questions associated with water meters.
Not found the information you needed?
Arrange a callback
If the problem continues and you would like to speak to us, our customer service agents can give you a call back.
Request a callbackStart a Live Chat
We are available Monday to Saturday 6.30am to 10pm and on Sunday 7.30am to 10pm.
Start a live chat now
Campaigns
Water Resources and Drought Management | Yorkshire Water
Read our Water Resources Management Plan & Drought Plan to discover how we plan to deliver water to our customers long in to the future despite the challenges we face
Read more...Emergencies
From dripping taps and blocked drains to pest infestations and security incidents, choose from a range of policies sold, arranged and administered by HomeServe.
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